GlowTerra

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1. What is clean beauty, and why is it important?
Clean beauty focuses on products made with safe, non-toxic ingredients that are also environmentally friendly. It's important because it prioritizes both personal health and environmental sustainability.
2. What sets GlowTerra apart from other beauty retailers?
GlowTerra is committed to transparency, offering clean beauty products without compromising on effectiveness or environmental impact. Our Clean Ratings system helps you make informed choices.
3. How are GlowTerra's Clean Ratings determined?
Our Clean Ratings evaluate products based on their ingredients, excluding harmful additives like parabens, sulfates, phthalates, and formaldehydes. Products are categorized into Essential, Elevated, or Ultimate Clean tiers.
4. What types of products does GlowTerra offer?
GlowTerra offers a wide range of clean beauty products, including skincare, makeup, haircare, and personal care items, sourced from diverse and sustainable brands worldwide.
5. Are GlowTerra's products cruelty-free?
Yes, all products at GlowTerra are cruelty-free. We are committed to offering products that are not tested on animals.
6. Can I find vegan options at GlowTerra?
Absolutely! We offer a variety of vegan products across all beauty categories, ensuring there are options for everyone's preferences and values.
7. What does it mean for a product to be "Ultimate Clean"?
Ultimate Clean products meet the highest standards of cleanliness, sustainability, and societal impact. They prioritize transparency, certifications, and eco-friendly initiatives.
8. Do you offer samples or testers for your products?
Yes, we provide samples and testers for many of our products, allowing you to try before you buy and ensure they're the perfect fit for your needs.
9. What sustainability practices does GlowTerra implement?
We are committed to sustainability at every level of our operations, from eco-friendly packaging to supporting brands with sustainable sourcing practices and reducing our carbon footprint.
10. How does GlowTerra give back to the community?
Through our Giving Back Pledge, we donate AED1 from every order over AED100 to impactful causes such as supporting children in Gaza, environmental conservation through tree-planting initiatives, and women empowerment activities.
11. Can I choose where my contribution from the Giving Back Pledge goes?
Yes, for every in-store order over AED100, you have the opportunity to select which cause you'd like to support, allowing you to make a meaningful impact with your purchase.
12. How does GlowTerra ensure product safety and quality?
We do our best to vet all brands and products to ensure they meet our clean beauty standards, providing you with products you can trust. We do, however, rely fundamentally on honest representations from these local and global brands. Brands remain ultimately responsible for the product efficacy and the brand’s delivery promises.
13. Do you offer educational resources on clean beauty?
Absolutely! We provide informative content, including articles, blog posts, and events, to help you learn more about clean beauty, ingredients to avoid, and sustainable practices.
14. Can I return or exchange products if they don't work for me?
Yes, we offer a hassle-free return and exchange policy within a specified timeframe, ensuring you're satisfied with your purchase or can find the right product for your needs.
15. How can I stay updated on promotions and new arrivals at GlowTerra?
You can subscribe to our newsletter or follow us on social media to receive the latest updates on promotions, new product launches, and exclusive offers.
16. Where can I find a GlowTerra store near me?
You can find a list of our store locations on our website, along with store hours and contact information. Additionally, you can shop online 24/7 for convenient access to all our products and services.
17. Does GlowTerra support local brands?
We take pride in our endeavor to bring you the best of clean beauty from around the world. As part of this ambition, we pay close attention to include not just global brands but also both emerging and established local, UAE clean brands.
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